09:00hrs Chairman’s Opening Address

Doug Houseman, Senior Consultant, Capgemini

• Realise the financial benefits of incorporating DR programmes into your company
• Get the latest on whether your company needs to foot the bill for everything
• Learn who you need to partner with to get your programme off the ground
• Assess investment implications for the following:
  • Installation
  • Maintenance
  • Data management
  • Systems integration
• Will any of these components be subsidised / regulated? Hear what involvement national, local governments and the European Union can play

Doug Houseman, Senior Consultant, Capgemini

• Get the facts and stats on how beneficial DR and DSM programmes are for utilities
• Find out how DR and DSM can deliver better
  • Load management and direct load control
  • Peak cost reduction
  • Better energy efficiency and reduce CO2
• What does a successful DR require? Learn about the financial, technical and logistical components you need to get your programme running

Ulrik Stridbaek, Chief Economist and Regulatory Affairs Group R&D, DONG Energy

• Get an introduction into the key stakeholders that will make your DR and DSM programmes a reality
• Hear how best to collaborate with DR stakeholders
• Learn how to boost your profits through end-to-end DR supply chain cooperation with manufacturers, network operators, telecoms, suppliers, integrators and even consumers

Hans Nilsson, DSM programme Director,  IEA DSM

Smart meters have had steady roll out across Europe so far. Find out what regulations, legislation and requirements will help enable deployment. Hear about:

• Regional directives
• National government involvement
• How to collaborate with political bureaus and agencies
• Whether to wait for government intervention and how to future proof against  legislation

Martin Crouch, Director European Strategy and Environment  Ofgem

For comprehensive DR programmes to be rolled out, utilities need simple guidelines and support from regulation and legislation drivers.

• Trust – how to work with regulators to ensure that DR benefits everyone including the customer
• Flexible legislation – outline common goals to ensure that new technologies and infrastructures can be deployed to deliver the benefits of DR
• Implementation – how to implement your DR programme within the current legislative framework
• What regulation is required to help promote DR to the customer?

Martin Crouch, Director European Strategy and Environment  Ofgem

Hans Nilson, DSM programme Director,  IEA DSM

Ulrik Stridbaek, Chief Economist and Regulatory Affairs, DONG Energy

Dr. Christian Nabe, Power Systems and Markets, Ecofys Germany GmbH

Automatic DR programmes may encounter consumer reluctance due to fears that providers will have absolute control over their consumption. Get the latest on this important debate:

• Automatic response mechanisms: How would this work and what would be needed?
• User response mechanisms: identify what is needed to educate and encourage continual user participation
• Semi-automatic mechanisms: Set parameters to empower the consumer with minimal disruption

Dr. Harald Schäffler, Managing Director, Research Group Energy and Communication Technologies, ENCT

• Hear the latest on DSM development in the UK
• Understand what drivers will motivate better demand-side management and how you can take advantage of new opportunities
• Get an update on the current barriers to metering and settlement and how to develop flexible plans for future developments
• Market or mandate?  Find out the pros and cons to proactive DSM deployment versus waiting for legislation – and why you should develop your programmes sooner than later

Robert Middleton, Innovation Consultant, E.ON Engineering

• Hear how micro level DR can tackle electricity supply issues whilst delivering energy savings
• IEA Task XI highlighted potential benefits from End Use Monitoring & Feedback and Time of Use tariffs – Get an insight into how these concepts can benefit your future energy strategy
• Take away practical tips on how Task XIX will:
  1. Define suitable products for micro DR (on a country specific basis)
  2. Ensure DR and energy savings can be delivered on a widespread basis at the micro level (e.g. domestic & SME consumers)
  3. Build a business case for energy companies to offer micro DR and generate massive energy savings

Jen Carter, Consultant & UK National Expert for IEA DSM Task XIX, EA Technology Ltd

• Discuss which methods will best encourage behavioural change in consumers
• Automation – will this actually make things easier for the customer? Find out how to incorporate the end user into the delivery of DR
• Public support – Is it possible to gain full media and political support for DR programmes? Debate the types of corporate messages to promote the benefits of new programmes
• How to move beyond socially conscious customer groups to everyday users

Jessica Stromback, Senior Researcher, VaasaETT Global Energy Think Tank

Jen Carter, Consultant & UK National Expert for IEA DSM Task XIX, EA Technology Ltd

Ruth Mourik, Researcher, ECN

Mikael Togeby, Partner, EA Energy Analyses

17:15hrs FEEDBACK Session on Working Group 1: Regulation and Legislation

17:45hrs FEEDBACK Session on Working Group 2: Communicating with the customer

Get a round-up of what tools you'll need to deliver your DR programme:

Hardware

• Sensors, thermostats, Smart meters – hear what you need for DR to work

Software

• Learn what part data aggregator and security software will play in DR delivery

Communication

• Find out what telecoms. Information relays, and communication tools you should deploy (dedicated devices, TV retrofits, radio or web access)
• Find out how to outsource areas of the programme for easier installation

Dr Maher Chebbo, VP Utilities EMEA SAP; ETP SmartGrids Advisory Council - Chair "Demand and Metering" group; EU parliament consultation on ICT for Energy Efficiency - group Chair

• Standards – Find out what interoperability Smart Meters need for consumers to transfer between energy providers and still use DR
• Get the latest on required and desirable monitoring and Smart Meter functionality
• Discuss where the responsibility will lie for meter operation and data transfer
• Ascertain the potential for multiple technologies - rather than just simply Smart Meters – as hardware solutions for your programme

Willem Strabbing, Senior Consultant, KEMA

• Transforming Utility retail operations and IT systems to support DR and innovative tarrifs
  • DR type initiatives review
  • key systems and functions to Support DR initiatives from AMI, MDM, DR program design and operation, DR monitoring
  • collateral impacts on Utility operations including metering data management, tariff design, operational pricing & quoting, participation selection, forecasting, sourcing management, customer care and billing, settlement
  • critical considerations for IT choices before transformation
• Addressing the Issues related to Retailers driven DR programs in deregulated markets -- constraints and collaboration with system & market operators
  • While regulated market DR programs are simple to integrate, deregulated markets require coordination for both Market Operations and Electric system operation and balance; directions to reconcile the two togethers

David Fernandez, Smart Metering Direct - Global Business Unit, Oracle

Compatibility is a major concern in the industry right now. During this Working Group Discussion, get to grips with what standards will shape your programme as well as how compatible equipment will actually be. Develop deeper understanding into the following:

• Is there a need for standardisation, if so what?
• How best to create standardisation and interoperability
• What are the barriers, advantages and opportunities of standardisation?
• What are the best models, common visions and current standards available?
• How to overcome challenges of standardisation, unification and compatibility
• What is the potential for ‘off-the-shelve' mass market standard solutions?
• What is the role of regulators, Industrials and Utilities in standardisation?
• Best practice test approaches for Smart Meters – how to test, when to test, who to test

Alastair Manson, Senior Consultant, Engage Consulting Limited

Josco Kester, Researcher/Project Manager, ECN

Dr Maher Chebbo, VP Utilities EMEA SAP; ETP SmartGrids Advisory Council - Chair "Demand and Metering" group; EU parliament consultation on ICT for Energy Efficiency - group Chair

Willem Strabbing, Senior Consultant, KEMA

• Hear proven results on how DR programmes can be successful
• Find out how to build on lessons learned of early attempts at DR deployment
• Learn who you need to partner with for end-to-end DR
• Gauge the level of technology to make DR intelligent

Jessica Stromback, Senior Researcher, VaasaETT Global Energy Think Tank

• Discuss the ability for DR programmes to cope with growing distributed and renewable generation and the future grid-to-vehicle connectivity
• Determine the best steps to merge pre-existing energy infrastructure to intelligent ICT, Smart grids and Virtual Power plants
• Learn how DR will interact with intelligent household appliances and demand responsive consumer electronics

David Hirst, Inventor, HSL

14:30hrs FEEDBACK Session on Working Group Discussion 3: Equipment, standards and compatibility